Pre-Congress / Monday June 17th, 2013
Quality Renaissance in Higher Education?
hosted by Estonian Assossiation for Quality, European Organization for Quality and Archimedes Foundation
* No simultaneous interpretation is provided
19.00 – 21.00
Conference foyer
floor 6th
 Reception at Swissotel
Day 1st / Tuesday June 18th, 2013
EOQ2013 Congress

* All plenary sessions and one parallel session (TBC) have simultaneous interpretation in Estonian and Russian

CONGRESS WILL BE VIZUALIZED (Capturing the content in real time pictures) BY MARTINE VANREMOORTELE, Visual Harvester

09.00 - 10.30 
Welcome coffee, registration and networking
10.30 - 12.30

Congress opening
Moderator: Jari Pekka Kukkonen
Partner, Vita Longa
10.30 - 10.35 Welcome to Estonia
Tiia Tammaru
Chairman of the Board, Estonian Association for Quality
10.35 - 10.40 Congress Opening Ceremony
Niyazi Akdas
President, European Organization for Quality
10.40 - 11.00 Co-creating a Viable Future
Juhan Parts
Minister, Estonian Ministry of Economic Affairs and Communications
11.00 - 12.30 Plenary session
11.00 - 11.45 The “Value” of Europe in the World of Global Value Chains
Signe Ratso
Director in DG TRADE, The European Commission
11.45 - 12.30 Innovation 2.0
John Timmerman
Senior Strategist, Customer Experience and Innovation, Gallup
12.30 - 13.30 Lunch
13.30 - 15.00 Parallel sessions
 TORNIMÄE 1 I sessionQuality in Public Services
Moderator: Baldur Kubo
  Quality Policy of Regional Public Authorities
Renata Novakova, Universtiy of Ss Cyril and Methodius in Trnava
Exploiting Benchmarking for Continuous Improvement of Knowledge Intensive Organisation
Henry Sivusuo, Finnish Air Force
with translation
II session - Business Excellence
Moderator: Jari Pekka Kukkonen
  Implementing the EFQM Model 2013
Matt Fisher, EFQM
Sustaining Excellence into a Challenging Future
Dominic Lang, Robert Bosch GmbH, Bosch Bamberg, Award Winner in the EFQM Excellence Award of 2012
Role of Excellence Models in National Quality Policy of Estonia: Experience 1993 -2013
Andres Kiitam, Tallinn University of Technology
Tiia Tammaru, Estonian Association for Quality

 TORNIMÄE 2 III sessionQuality Concepts and Methods
Moderator: Tauno-Jussi Onoper
  Development of A Premium Quality Index using TRIZ
Wan Seon Shin, Korean Society for Quality Management
Quality is Simple!
Annie Koubek, Quality Austria
The Tests to Evaluate Quality Management System and Its Ability to Work
Taras Kalyta, Ukrainian Association for Quality
 BALLROOM 2 IV sessionQuality and Innovation
Moderator: Enno Aermates
  Breaking the Rules: How Estonian Law-enforcement Education Went Virtual
Lauri Tabur, Academy of Security Sciences, Overall winner of the Quality Innovation of the Year 2012, Innovation of Innovations
REACH QSAR Service: From Science to Service With Quality Innovation

Mari-Liis Štrik-Ott, Molcode Ltd., Winner of the Quality Innovation of the Year 2012, Estonian Enterprises
Quality and the Innovative Capacity
Vladimir Okrepilov
, Russian Academy of Sciences
 TARTU V session – Organizational Culture, Learning and Knowledge Management
Moderator: Tõnu Pilli
  EXPAT project - Quality of Life Through Eyes of Talented Foreign Employees
Tõnu Hein, HeiVäl Consulting
Is Human Capital Important in the EFQM Model?
Lorena Para, Polytechnic University of Cartagena
Networking – Some Misapprehensions and What to Do About Them
Olga Stajdohar-Paden, Croatian Society for Quality

15.00 - 15.30

Coffee Break
15.30 - 17.00 Parallel sessions
 BALLROOM 2 I session - Transformational and Wise Leadership
Moderator: Jari Pekka Kukkonen
  Helping Leaders Lead:  Transformation by Facilitating Self-Discovery
Larry R. Smith, Quality Smith
From “Quality Function” to “Functioning with Quality as a Value”
Antonio J. Cobo Ruiz
, General Motors Espana
Leadership and Organisational Change
Mia Goetvinck, Business Excellence & CSR, Ricoh Belgium & Luxembourg
TORNIMÄE 1 II session Creativity in Highly Standardized World – Chaos and Order
Moderator: Baldur Kubo
  A New ISO 9001 Diffusion Index
Paulo Sampaio, University of Minho, School of Engineering
Mitigating Risks of Creating and Promoting Innovative Products
Vladimir Galeev / Vilya Versan, VNIIS
with translation
III session – Operational and Business Excellence
Moderator: Tauno-Jussi Onoper
  Excellence Based Improvement Projects
Romana Hofmanová, Czech Society for Quality
Danuše Svobodová, Czech Society for Quality
20 Keys - A Holistic Sustainable Continuous Business Improvement System. Implementation Experience in Russian Companies
Yury Samoylov, Russian Organization for Quality
Business Marathon “Ascension to the Top of European Excellence”: Experience and Results
Petro Kalyta, Ukrainian Association for Quality

IV session – Quality and Excellence Practices in Services
Moderator: Tõnu Hein


Hotel Quality Evaluation Tangible and Intangible Factors of Hospitality
Paola Pellicioli, AICQ
New Trends in Quality and Management – Need for a Paradigm Shift? The Illusion of Traditional Managing Quality in Social Services
Guus Van Beek, EQUASS
Customer Oriented Company and Customer Oriented Brand
Ege İzgi Çakir, Automotive Certification Centre

15.30 - 17.00 Workshop
BALLROOM 1 Systemic Organisational Constellations – The Way to Healthy Organisation 
Asko Talu
Estonian Constellation Centre
19.30 - 23.00 Gala Dinner at Seaplane Harbour Museum
  The gala evening is dedicated to the unique touches of Estonia. For the dinner we offer the traditional Estonian cuisine mixed with european tastes as well as traditional culture with the touch of international high culture.
The gala dinner venue is one of the biggest concrete building in whole Europe - the historic sea plane harbor at the coast of Baltic sea.
DRESS CODE: Dark suit

Day 2nd / Wednesday June 19th, 2013
EOQ2013 Congress

* All plenary sessions and one parallel session (TBC) have simultaneous interpretation in Estonian and Russian
08.15 - 09.00 Morning coffee
09.00 - 10.30
Networking Café - Recipe for Co-Creation
Moderator: Asko Talu
Estonian Constellation Centre
10.30 - 11.00 Coffee Break
11.00 - 12.30 Parallel sessions
 TORNIMÄE 1 I session - New Trends in Health Services – Need for a Paradigm Shift?
Moderator: Jari Pekka Kukkonen
  The European Health Future Forum
David Somekh, ESQH
Establishment of Standard Process Modules for Healthcare Operation Processes
Ryoko Shimono, 2010 Best Paper Award at the 8th Asian Network for Quality Congress
Improvement Science – Revolutionizing Healthcare
Bo Bergman, Chalmers University of Technology
 BALLROOM 2 II session – Lean Six Sigma and Statistical Thinking (hosted by IAQ)
Moderator: Siret Kegel

Transformation of Companies on the Basis of Leadership, Lean, 6 Sigma
Vadim Lapidus, Russian Academy of Quality Problems
A Lean Six Sigma Transformation at a Financial Service Provider
Ronald Does, International Academy for Quality
Quality of Management and the PDCA Cycle
Yury Adler, Moscow State Institute of Steel & Alloys
with translation
III session Globalization vs Quality in Food Chain
Moderator: Baldur Kubo

Ethics and Trust in Quality Assurance
Tadeusz Sikora, Journal Food: Science-Technology-Quality
Food and Nutritional Globalization vs. Trends of Protection of Traditional Food Products in Poland
Malgorzata Schlegel-Zawadka, International Union of Nutritional Sciences
Model for International Quality and Risk Management Education and Training of Management Personnel in Food Chains
Susanne Lehnert, University Bonn
TORNIMÄE 2  IV session Research in Quality
Moderator: Tõnu Pilli
  Authentic Visionary Leadership Models Explored for Agile Service Quality
Rigard J. Steenkamp, College of Economic and Management Sciences, University of South Africa
Application of the Analytic Hierarchy Process in Selection of Suppliers as an Element of Quality Management

Magdalena Niewczas, Cracow University of Economics
Performance Measurement Models – Comparative Review
Krystyna Lisiecka, University of Economics in Katowice
Ewa Czyż-Gwiazda, University of Economics in Katowice
11.00 - 12.30 Workshop
BALLROOM 1 Why TRIZ is Important for Six Sigma and Design for Six Sigma
Larry R. Smith
Quality Smith
12.30 - 13.30 Lunch
13.30 - 15.00 Parallel sessions
 TORNIMÄE 1  I session – Quality of Life
Moderator: Jari Pekka Kukkonen
  Quality of Third Life
Zoran Lekic, Slovenian Assocation of Quality and Excellence
Out-Of-The-Big-Box Thinking / A Paradigm Shift to Quality
Willy Vandenbrande, QS Consult
with translation
II session – Networking, Partnership and Cooperation
Asko Talu
  From Customer to Stakeholder Management: Quality Managers perceptions of Sustainability and Social Responsibility Concepts, Motivations and Impacts
Luis Fonseca, APQ North Delegation
How to Engage People: World Cleanup 2012
Rainer Nõlvak, Let's Do It, World!
Baltic Sea: Common Sea - Total Care
Felix Karmazinov, SUE “Vodokanal of St. Petersburg", EFQM Excellence Award Finalist 2011
BALLROOM 2  III session - Impact of Quality and Excellence Practices (hosted by IAQ)
Moderator: Tõnu Pilli

People Aspects, an Undervalued Area in the Procedures of Business Process Management
Juhani Anttila, International Academy for Quality and Aalto University
Kari Jussila
, Aalto University
Innovation and Quality for Development of Competitiveness of Companies
Dr. Pál J. Molnár, Hungarian National Committee of the EOQ
The Economic Impact on National Economies of Applying Performance Excellence Criteria
Charles Aubrey, Quality and Performance Excellence and is a Master Black Belt at AndersonBrecon Pharmaceutical
TORNIMÄE 2  IV sessionQuality and Excellence Practices In Production Organizations
Moderator: Tõnu Hein
  Supplier Development
Janos Takacs, Electrolux Hungary
How to Improve Processes and Cut Costs
Tauno-Jussi Onoper, TJO Konsultatsioonid
Situation Awareness for Renaissance of the SME Production Quality
Kristina Zgodavova
, Technical University of Kosice
13.30 - 15.00 Workshop
BALLROOM 1 WORKSHOP CONTINUES - Why TRIZ is Important for Six Sigma and Design for Six Sigma
Larry R. Smith
Quality Smith
15.00 - 15.30 Coffee Break
15.30 - 17.00
Plenary Session
Moderator: Jari Pekka Kukkonen
Partner, Vita Longa
 15.30 - 16.00 When Less Bad is Not Good Enough Anymore in Sustainability – and How a ‘North Star’ Approach Can Take Us to the Next Level into a Thrival World
Ralph Thurm
Associate Director Collaborative Sustainability & Innovation, Deloitte
 16.00 - 17.00 ThriveAbility - Co-Creating the Future of Quality and a Viable Future 
Robin Wood
President, Renaissance2 Foundation
17.00 - 17.30
Closing Ceremony and EOQ flag handover to Sweden
Post-Congress / Thursday June 20th, 2013
Day in Finland organized by Laatukeskus Excellence Finland
Detailed program can be seen here
Trip to Helsinki, Finland on Viking Line including two seminar sessions on the ferry
Visit to Arabia* factory and Fiskars**
Trip back to Tallinn by Tallink Silja (optional)
Conference organizers leave the right to make changes to the program.