Juhani Anttila

ABOUT THE PRESENTATION
People aspects, an undervalued area in the procedures of business process management
Business systems consist of interrelated processes and business structures. Performance of the processes is of the greatest strategic and operational importance in affecting organizations’ business results, competitiveness, and sustained success.
Process management concepts are clarified in this paper in a business minded way, and a holistic approach is presented to business processes and their management focusing especially on people aspects. A critical issue for process performance and process management is the behavior of individual human performers, both employees and managers, and how they understand their roles in the process scope and the overall aims of the process within the larger business context.
The approach of this paper is business pragmatism combined with relevant academic studies based on the authors’ long-term experience both as business and standardization practitioners, and involvement with academic research. Practical results are grounded in the ontological and epistemological foundation, and linked with business reality.

ABOUT THE SPEAKER
Mr. Juhani Anttila was graduated at Helsinki Technical University 1967 (M.Sc. - E. Eng.) and completed General Management Programme for Specialists at Cranfield School of Management, UK 1997. He has been International Academician for Quality (Member of the International Academy for Quality) from 1995.
Mr. Anttila has been professionally involved over 40 years with different quality related tasks and positions, and during that period worked 35 years for the leading Finnish telecommunications operator, Sonera Corporation, e.g. as Vice President, Quality Integration.
He has been broadly involved with national and international standardization, e.g. from 1980 as a member of the committee ISO TC 176 (ISO 9000 standards) and of the corresponding national committee. He has been expert of quality in many national and international projects including developing countries. 1990-94 he was the chairman of the criteria committee of the Finnish National Quality Award, and 1993 Assessor of the European Quality Award (EFQM).
Mr. Anttila was many years from 1970’s to 90’s as board member in the Finnish Society for Quality, 1984-87 President of the Finnish Society for Quality and from 1998 Honorary Member of the Society. Several years he was the responsible expert for international contacts of the Finnish Society for Quality including EOQ General Assembly and bilateral scientific-technical cooperation between Finland and some other countries. 1994-96 he was Vice President of EOQ (European Organization for Quality).
Mr. Anttila has a lot of publications including contributions in professional periodicals, conferences, seminars, etc in the fields telecommunications, quality/reliability, and information security. He was the Chairman of the technical programme committee of EOQ'93 Helsinki World Quality Congress sponsored by EOQ, ASQ, Juse and IAQ.
After retiring in 2003 from Sonera Corporation from the position of Vice President Quality integration Mr. Anttila has been an independent expert – Venture Knowledgist, Quality Integration.