Tiia Tammaru

ABOUT THE SPEAKER
Tiia Tammaru is Chairman of the Board of EAQ (Estonian Association for Quality). She has represented Estonia in international Quality organizations (EOQ, EFQM), was Vice President of European Organization for Quality in 2004-2011 and is member of EOQ General Assembly.
She is a research scientsit at Tallinn University of Technology, and has been lecturing in the topics of  Strategic and Quality Management in different Estonian universities and HEIs.
Her PhD studies during 2002-2012 were related to ’National Quality Promotion and Use of Excellence Models: Case of Estonia’. Her Master Thesis was dedicated to ’Performance Measurement in Quality Systems’. In the past 20 years she has been acticely envolved in the development of National Quality Policy and participating in different roles (expert,  trainer, member of jury)  in several projects, eg Estonian Quality/Excellence Award and recognition schemes,  Quality Innovation Award, sectorial schemes (Tallinna School Quality Award, Estonian Vocational Institutions’ Quality Award, Quality Assurance in Estonian HEIs, Public Sector Quality Award, Estonian Tourism Quality Programme). Tiia has been assessor of European Quality Award in 1998-2000 and EFQM Excellence Award in 2011. She is also member of Technical Committee EVS/TK 33 ’Management Systems’ of Estonian Centre of Standardisation and has translated a few ISO standards into Estonian language. She has been supporting, consulting and training organizations in a variety of sectors in strategic management, TQM, quality management, process management, self-assessment, teamwork, problem solving and creativity tools etc. Tiia has been the leader of developing and organizing the Quality Managers Competence training programme since 1999.