Management Conference FLOW, 28.01.2020
Venue: Ülemiste City, Öpik2 Conference Center, Valukoja 8, Tallinn, 28th of January, from 9:30 to 17:30
The main theme of the annual management conference 2020 of Estonian Association for Quality (EAQ) is FLOW – how can we ensure fluent and lean operation as well as high performance at the same time. We are approaching FLOW from different perspectives – starting from mindfulness and creative state of mind, customer journey offering excellent experience, aligned and agile work processes, harmonized management of supply and value chains up to circular economy and the changes in VUCA environment, which have high impact on everything we do. We are going to discuss how modern technology and digitalization opens new opportunities, but also creates new risks in a more complex and uncertain world.
Keynote speaker Gregory H. Watson (Business Excellence Solutions, Finland) takes us on a century-long journey with a look into the future in his speech 100 years in the Developing Flow of Profound Quality Knowledge. In addition, on 29 January he runs a workshop Managing Daily Work in Lean Organization: Combining Operational Flows with Resource Flows.
Willy Vandenbrande (Belgium) talks about agile quality, Christian Mayeur (France) about customer journey, Tani Järvinen (Finland) about circular economy. An EFQM representative gives an overview of the transformed EFQM Model and Thomas Iff (Switzerland) shares PostMail’s experience on their journey towards Excellence (2019 EFQM Global Excellence Award runner-up). Emöke Sogenbits (HANZA) talks about manufacturing challenges in VUCA world, Piret Jamnes (Fontes) about mindfulness and Katrin Alujev about the lightness of living.
Estonian finalists of the international competition Quality Innovation Award (QIA) 2019 are sharing their stories. In the end of the day we recognize the winners of QIA, Quality Deed 2019 & Quality Face 2019 as well as the Walter Masing Award.
Working languages are Estonian and English. Simultaneous interpretation is available.
Workshop Managing Daily Work in Lean Organisation: Combining Operational Flows with Resource Flows on 29 January is in English without interpretation.
The workshop takes place at Nordic Hotel Forum from 10:00 to 15:45.
9:00 – 9:30 Registration and coffee
9:30 – 12:00 SESSION I
Tiia Tammaru, Chairman of the Board, Estonian Association for Quality – Opening and greetings
Christian Mayeur, Head of Development & Innovation, AFNOR (France) – FLOW Is the New PLACE
Paul Edie, Board Chair, Care Inspectorate Scotland (Scotland) – New National Standard for Health & Social Care: ‘My Support, My Life’, Based on User Experience (to be confirmed)
Willy Vandenbrande, QS Consult (Belgium) – Agile Quality: A Change in Mindset
Emöke Sogenbits , Cluster Baltics HANZA, President (Estonia) – Implementing FLOW for a Manufacturing Unit in the World of VUCA
Rainer Pesti, Marketing and Communications Manager, Ragn-Sells (Estonia) – Resources and Circular Economy
12:00 – 13:00 Lunch
13:00 – 15:10 SESSION II
Thomas Iff, PostMail (2019 EFQM Global Excellence Award runner-up, Switzerland) – PostMail’s Journey towards Excellence
Gianluca Mule, COO, EFQM (Belgium) – The EFQM Transformation
Tani Järvinen , Finnish Quality Association (Laatukeskus, Finland) – Circular Economy: New Thinking Not an Option but Obligation
Piret Jamnes, Fontes, Partner and Leader of Development Team (Estonia) – Mindfulness
Katrin Alujev (Estonia) – The Lightness of Living
15:10 – 15:30 Energy Break
15:30 – 17:30 SESSION III
Quality Managers’ Professional Certificates (level 7)
Quality Deed 2019 & Quality Face 2019
Walter Masing Prize – in co-operation with German Quality Society (DGQ)
Quality Innovation Award 2019 finalists and winners – presentations and recognition – in co-operation with Finnish Quality Association (Laatukeskus)
16:45 – 17:30 Dr. Gregory H. Watson, Chairman, Business Excellence Solutions (Finland) – Keynote Speech: 100 years in the Developing Flow of Profound Quality Knowledge
17:30 – 19:00 Reception
Registration and prices
|Conference||Workshop 29.01.||Conference+ workshop|
|Early bird price for members until 16.12.2019*||199||249||399|
|Early bird price for non-members until 16.12.2019||249||349||549|
Special conference price (not for the workshop) for the first 25 STUDENTS – 50% OFF REGULAR PRICE+VAT **
20% VAT is added to the prices.
* member price applies for the members of Estonian Association for Quality (EAQ), students of Estonian educational institutions and partners of EAQ
** offer for the students of Estonian educational institutions
PAYMENT according to issued INVOICE.
CANCELLATION: Please announce cancellation in writing, sending an e-mail to the address email@example.com at least 10 office days before the event. In this case the received fee will be returned or the invoice will be annulled. In case of cancellation of 5 office days before the event 50% of the fee will be returned. No refund later.
The organizer may take photos, make videos and recordings during the event and share them with participants as well as in public media channels, also use them for marketing similar events.
In case you are interested in promoting your products or services, please contact by e-mail firstname.lastname@example.org.
email@example.com, + 372 5695 6005
Location, parking, public transport
Conference takes place in Ülemiste City, Öpiku conference center Valukoja 8 “Kosmos” room.
Parking: real-time parking information is available at: https://ulemistecity.ee/en/parking
The closest free parking space is located in Ülemiste Center, about 400m from the conference center.
Buses: 7, 15, 45, 49, 65 (alighting at Lõõtsa or Valukoja)
Tram: 4 (alighting at Ülemiste Linnak))
From Nordic Hotel Forum to Conference Venue Öpiku: Take bus no 15 from Hobujaama to Lõõtsa, approximately 40 minutes or take tram no 4 from Hobujaama to Ülemiste City.
Find more info about bus/tram schedules here: http://www.peatus.ee/#city/
Nordic Hotel Forum, the superior four-star business and conference hotel, welcomes you in the heart of Tallinn. With prominent location on the edge of the Tallinn Old Town, UNESCO World Heritage Site, guests at Nordic Hotel Forum have a choice of 267 rooms: all spacious and elegantly furnished, with every detail carefully considered. Each room contains air-conditioning, an LCD TV, Wi-Fi, a safe deposit box, a minibar, tea and coffee making facilities, iron and ironing board and a hairdryer. If necessary, we have rooms suitable for disabled people and people with allergies. In the hotel guests can enjoy a variety of complimentary amenities – Wi-Fi all over the hotel, entrance to the leisure centre on the top floor of the hotel from 07:00-22:00 which includes sauna, steam bath, an indoor pool 5×9 m and a jacuzzi. There is a 24/7 gym to work out in, as well as a business centrethat guests can use. Shopping and entertainment venues are all within walking distance. By taxi, Lennart Meri Tallinn Airport is just 10 minutes away, while the port is only 5 minutes away.
A special accommodation rate at Nordic Hotel Forum applies for Quality Seminar delegates.
Standard single room 94 EUR/ night
Standard twin/double room 99 EUR/ night
Rates include buffet breakfast, WiFi, use of leisure center and VAT.
Early reservation is recommended since we operate on a “first come, first served basis”.