EKÜ liikmetele: EOQ free webinar: “On Beauty: Redefining Progress and Sustainability Through Quality.”

EKÜ liikmetele

EOQ webinar: “On Beauty: Redefining Progress and Sustainability Through Quality” by Willy Vandenbrande

September 19, 4-5 pm EEST

Registration and more info: EOQ webinar “On Beauty: Redefining Progress and Sustainability Through Quality.”

In quality management we have defined quality as an economic characteristic, as fitness for use. Though partly true, it is not how most people experience quality. In this presentation we will show that quality is a complex mix of different aspects but first and foremost a feeling. That makes it important to think beyond technical and economic factors, and to be attentive to the beauty of a design or the quality of human interactions.

Willy Vandenbrande has been working in the field of Quality Management for over 35 years; first as a quality manager and later as a consultant. Today he is focusing on spreading his thoughts on quality through publications and presentations. His main topics are sustainability, the future of quality and face-to-face service quality. He recently published the book “Reflections on Quality in 101/2 Columns”.