Venue: <\/strong>\u00a0\u00dclemiste City, <\/strong>\u00d6pik2 Conference Center,<\/a>\u00a0<\/strong>Valukoja 8, Tallinn, 28th of January, from 9:30 to 17:30<\/p>\n The main theme of the annual management conference 2020 of Estonian Association for Quality (EAQ) is FLOW \u2013 how can we ensure fluent and lean operation as well as high performance at the same time. We are approaching FLOW from different perspectives \u2013 starting from mindfulness and creative state of mind, customer journey offering excellent experience, aligned and agile work processes, harmonized management of supply and value chains up to circular economy and the changes in VUCA environment, which have high impact on everything we do. We are going to discuss how modern technology and digitalization opens new opportunities, but also creates new risks in a more complex and uncertain world.<\/p>\n Keynote speaker Gregory H. Watson <\/b><\/a>(Business Excellence Solutions, Finland) takes us on a century-long journey with a look into the future in his speech 100 years in the Developing Flow of Profound Quality Knowledge<\/b>. In addition, on 29 January<\/b> he runs a workshop Managing Daily Work in <\/b>Lean Organization<\/b>: Combining Operational Flows with Resource Flows<\/b>.<\/p>\n Willy Vandenbrande<\/a> (<\/b>Belgium) talks about agile quality, Christian Mayeur<\/b><\/a> (France) about customer journey, Tani J\u00e4rvinen<\/b><\/a> (Finland) about circular economy. An EFQM<\/b> representative gives an overview of the transformed EFQM Model and Thomas Iff<\/b><\/a> (Switzerland) shares PostMail\u2019s experience on their journey towards Excellence (2019 EFQM Global Excellence Award<\/i> runner-up). Em\u00f6ke Sogenbits<\/b><\/a> (HANZA) talks about manufacturing challenges in VUCA world, Piret Jamnes<\/b><\/a> (Fontes) about mindfulness and Katrin Alujev<\/b><\/a> about the lightness of living.<\/p>\n Estonian finalists of the international competition Quality Innovation Award (QIA) 2019<\/b> are sharing their stories. In the end of the day we recognize the winners of QIA, Quality Deed 2019<\/b> & Quality Face 2019<\/b> as well as the Walter Masing Award<\/b>.<\/p>\n Working languages are Estonian and English. Simultaneous interpretation is available.<\/p>\n 9:00 – 9:30 Registration and coffee<\/i><\/p>\n 9:30 \u2013 12:00 SESSION I<\/b><\/p>\n Tiia Tammaru<\/b>, Chairman of the Board, Estonian Association for Quality – Opening and greetings<\/b><\/b><\/p>\n Christian Mayeur<\/a>, <\/b>Head of Development & Innovation, AFNOR (France) – FLOW Is the New PLACE\u00a0<\/b><\/p>\n Paul Edie<\/b><\/a>, Board Chair, Care Inspectorate Scotland (Scotland) – <\/b>My Support, My Life: What Scotland’s New National Health and Social Care Standards Mean for People Who Experience Care<\/strong><\/p>\n Willy Vandenbrande<\/a><\/b>, QS Consult (Belgium) – Agile Quality<\/b>: <\/b>A Change in Mindset<\/b><\/p>\n Em\u00f6ke Sogenbits<\/a> , <\/b>Cluster Baltics HANZA, President (Estonia) – Implementing FLOW for a Manufacturing Unit in the World of VUCA<\/b><\/p>\n Rainer Pesti<\/b>, Marketing and Communications Manager, Ragn-Sells (Estonia) \u2013 Resources and Circular Economy<\/strong><\/p>\n 12:00 \u2013 13:00 Lunch<\/i><\/p>\n 13:00 \u2013 15:10 SESSION II<\/b><\/p>\n Thomas Iff<\/a>, <\/b>PostMail (2019 EFQM Global Excellence Award runner-up, Switzerland) – PostMail\u2019s Journey towards Excellence<\/b><\/p>\n Gianluca Mule<\/b><\/a>, COO, EFQM (Belgium) \u2013 The EFQM Transformation<\/b><\/p>\n Tani J\u00e4rvinen<\/a> , <\/b>Finnish Quality Association (Laatukeskus, Finland) – Circular Economy: New Thinking Not an Option but Obligation<\/strong><\/p>\n Piret Jamnes<\/a>, <\/b>Fontes, Partner and Leader of Development Team (Estonia) \u2013 Mindfulness\u2013 How I Was Running Hastily to Meditation Sessions and Beyond\u00a0<\/span> Katrin Alujev<\/a> (Estonia)<\/span> \u2013 The Lightness of Living<\/b><\/p>\n 15:10 \u2013 15:30 Energy Break<\/i><\/p>\n 15:30 \u2013 17:30 SESSION III<\/b><\/p>\n Quality Managers’ Professional Certificates (level 7)\u00a0<\/b><\/p>\n Quality Deed 2019 & Quality Face 2019<\/b><\/p>\n Walter Masing Prize \u2013 <\/b>in co-operation with German Quality Society (DGQ)<\/p>\n Quality Innovation Award 2019 <\/b><\/a>finalists and winners \u00a0\u2013 presentations and recognition – in co-operation with Finnish Quality Association (Laatukeskus)<\/p>\n 16:45 \u2013 17:30 Dr. Gregory H. Watson<\/b><\/a>, Chairman, Business Excellence Solutions (Finland) \u2013\u00a0Keynote Speech: 100 years in the Developing Flow of Profound Quality Knowledge<\/b> 17:30 \u2013 19:00 Reception<\/i><\/p>\n![\"\"](\"https:\/\/www.eaq.ee\/wp-content\/uploads\/2019\/11\/VOOG_b2nner_1920x1080px-05_edit_1500_eng.png\")
<\/p>\nKeynote Speakers:<\/h2>\n
\nWorkshop Managing Daily Work <\/i><\/b>in <\/i><\/b>Lean Organisation: Combining Operational Flows with Resource Flows<\/i><\/b><\/a> on the 29th of January is in English without interpretation.<\/h3>\n
Seminar Creating Flow in Health and Social Care Sector<\/a><\/em> on the 29th of January is in English without interpretation.<\/h3>\n
Programme<\/h2>\n
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\n<\/b><\/p>\nRegistration and prices
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